livdreamholiday, accepts no liability for the loss or damage of any personal possessions that occurs through the use of the information on this site, (whether the loss or damage is direct or indirect). No warranties, of any kind, express or implied, are given as to the accuracy of any of the information on this Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf.
Under no circumstances do livdreamholiday offer advice in relation to Visa requirements. It is the customer's responsibility to make their own enquiries and ensure that they have the correct documents to enable their overseas travel.
livdreamholiday reserves the right to change the availability and price of any products shown on the Site at any time. Although the information regarding prices and availability are not automatically updated we do our very best to show you an accurate representation. In any event, no change will be made without discussion with the customer
Changes You Make before Travel If, after you're booking has been confirmed, you wish, or need to change your travel arrangements in any way, e.g. the departure date or accommodation, we will try to assist but it may not always be possible to make the changes.
Any request for changes must be in writing from the person who made the booking. You will be asked to pay an administration charge per person per change depending upon the Airlines and Hotel Supplier terms and conditions apply, plus any further costs incurred in making this alteration, together with all costs or charges imposed by any of your suppliers or Tour Operator. You should be aware that these costs generally increase significantly the closer to the departure date that changes are made.
Please note that most airlines do not permit name changes for any reason after confirmation. If you wish to make a name change, this will be treated as a cancellation and re-booking. You will have to forfeit the amount you have already paid for your flight and pay the full, current cost of the flight again. Your ability to rebook is subject to a seat being available for a new reservation.
Certain travel arrangements (e.g. scheduled air fares) may not be changeable in any circumstances after a reservation has been made and any alteration request could incur a cancellation charge of 100% of that part of the arrangements.
Should you be subject to a flight delay, you need to contact the airline – this needs to be the airline operating the flight, even if you booked it through another airline or agent . The airline’s customer services department will usually help. Be ready to give all your flight details and booking reference numbers.
Write your claim – say what went wrong and what you want the airline to give you. Include copies (not originals) of your tickets and any receipts.
Keep records – keep copies of your claim and any response from the airline. Take notes if you speak to anyone from the airline - this could be useful if you decide to take your claim further.
All cancellations by the customer must be in writing from the person who made the booking, either by special delivery or email. Cancellation applies only from the date of receipt by the Company of the cancellation notification. If the cancellation notification is received 90 days or more before the departure date, only the deposit and insurance premium is forfeit, plus any costs incurred by us for non-refundable or non-changeable travel reservations, as all flights booked are non- refundable.
All flights are non-refundable. The following percentage of the total Accommodation and transfer, or cruise (unless non-refundable) price will be payable as a cancellation charge by the Customer:
The above cancellation charges represent a reasonable estimate by the Company of the likely losses resulting from your cancellation. Cancellation charges also apply to partial cancellations (e.g. where a Customer books for two weeks but amends to one week. In this case, cancellation charges would apply to the second cancelled week). In the event of a cancellation charge arising under this clause the amount due must be paid by the Customer to the Company within 7 days of the charge arising, nonetheless, the fact that the Customer's holiday insurance policy may cover the cancellation charge.
It is the Customer's responsibility to claim any insurance monies due as the Company cannot claim on behalf of the Customer. If a Customer wishes to change or part cancel accommodation, flights, dates or names of the party, we will try to secure such a change provided the Customer pays all costs incurred by the company.
In this event or should the customer have a query or concern relating to the booking made, please contact us on the email info@livdreamholiday.com as shown on the contact us page.
It should be noted that most scheduled air tickets and bought-in charter flights are non-transferable and name changes are not permitted. The Company reserves the right to treat name changes on such tickets as cancellations.
Please note Calls are recorded as a matter of policy.
If you or any of your party suffer any illness or have a problem during your holiday emanating from your holiday accommodation, and which may interfere with or interrupt your stay, you are obliged to inform the relevant supplier (e.g. your hotelier) and the resort representative immediately, and they will assist you.
You must complete a report form in resort (if available). (Logging a complaint in resort is a condition of our Booking Conditions where we act as your Tour Operator, and is also a condition of your Supplier’s Booking Conditions where we are acting as your Agent).
If your complaint is not resolved locally, please contact us immediately on the customer services telephone number 8882557784. Should it not be possible to solve the problem in resort, please follow this up within 28 days of your return home by writing to our Customer Services Department giving your booking reference and all other relevant information? Please keep your letter concise and to the point. This will assist us to identify your concerns and speed up our or if acting as an agent their response to you.
If you fail to follow this simple procedure, we, or your Tour Operator or supplier where we act as an Agent, will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. Any assistance provided in resolving a complaint where we act as an Agent is provided by us on a goodwill basis only.
